Airtel Nigeria Job Recruitment

Job Title: Key Account Manager

Location: Port Harcourt, Rivers
Job type: Full-time

Job Purpose

• To acquire and retain more post-paid customers and generate revenue for the business.

Key Responsibilities
Responsible for the implementation, acquisition & retention strategy for prospective and existing accounts in sector of assignment:

• Responsible for the implementation, acquisition & retention strategy for prospective and existing accounts in the zone
• Visit a minimum of 5 Corporate Organizations per day, 25 visits per week, 100 visits per month, therefore for 6 months = 600 visits
• Create opportunities to run presentations of our corporate products to sector of assignment.

Responsible for evolving account development plan and relationship management process for accounts in sector of assignment guided by the signed service level agreement:

• Drive the sale and activation of the above products across the sector.
• Grow the usage of corporate products in the sector allocated to you.
• Create exceptional opportunities to sell special products like E1’s, Blackberry’s and data cards in the sector.

Responsible for analysis of competitor’s activities as well as relevant market development and proposing pre-emptive counter measures:

• Monitor the activities of competition and develop or recommend counter measures to win competition.

Responsible for the day-to-day management of all Airtel relationships in the sector:

• Develop good relationship management processes with both existing accounts and prospective customers.
• Encourage and develop opportunities to have Airtel presence in all CORPORATES, POST-PAID RETAIL & SME COMPANIES within sector.

Responsible for the weekly and monthly reports on post-paid subscribers’ activities, bill delivery and collection in the sector of assignment:

• Report timely, of all initiatives, potential prospects, queries, challenges, call plan and new sales made in your sector Every Friday 4.30pm
• Maintain and manage database of all corporate customers in your sector.

Establish and maintain excellent relationship management with existing Post-paid subscribers within the sector:

• Encourage and develop opportunities to have Airtel presence in all CORPORATES, POST-PAID RETAIL & SME COMPANIES in your sector.
• Encourage ALL existing customer to pay their bills timely to avoid barring, increase debt portfolio and churn within sector.
• Create symbiotic relationships in events sponsorship with Corporate Accounts all in a view to drive sale of our corporate products and revenue growth.

Educational Qualification, Experience & Competencies
Education and Certification:
Must Have:

• A University Degree in Business Administration, Marketing or any related course.

Work Experience:
Must have:

• 3 – 5 years, preferably in B2B Sales in FMCG, Consumables and Telecoms

Other Requirements:

• Achieving Results, & Delighting the Customer
• Team Player; Independent, Confident, and Objective
• Attention to detail/ excellent oral and written communication skills
• Good presentation skills
• Ready to achieve beyond set target
• Committed to common goals and values of the organization.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Note

• Only shortlisted candidates will be contacted.
• We are an equal opportunity employer and value diversity. We therefore do not discriminate against applicants on the basis of, among others, their race, disability, their race, disability, religion or gender.
• All employment opportunities are decided on the basis of qualifications, merit and business need.

Job Title: Data Assurance Analyst

Location: Lagos
Employment Type: Full time

Job Purpose

• To create and manage roles aimed at providing assurance on integrity, accuracy and completeness of Data (GPRS) revenue stream.
• To identify risk inherent in these transactions and ensure risks are mitigated, thereby minimizing loss and maximize revenue from the data stream.

Key Responsibilities
To Ensure all Data Traffic/CDRs are Captured and Billed Appropriately:

• Ensure accurate charging of data transactions, highlight and escalating incidents of wrong charging.
• Ensure charging of data transaction occurs in set priority from allocated buckets.
• Close monitoring of new data product to ensure billing and charge configuration aligns with standards.
• Close monitoring of rating groups and detect cases of high data usage from free rating groups.
• APN reconciliation. Detect APNs not configured on the billing system.

Accuracy and Completeness of Subscriber Accounts:

• Manage all controls around subscribers Main and Dedicated accounts to ensure completeness and accuracy and identify high risk areas.
• Close monitoring of data usage (trend and revenue) from allocated dedicated account (Bonus and paid Usage).

To block possible revenue leakage points:

• Perform varying degrees of revenue assurance, UAT tests, and on all Data related products and services to eliminate potential revenue losses.
• Review data subscriptions, voice and SMS bundles to ensure that they are being charged and at the approved rate.
• Detect errors in the billing system for subscriptions.
• Monitoring adjustment on the system.

Data Revenue completeness:

• Ensure completeness of revenue reporting on all data (GPRS) network nodes by reconciling traffic from service node against Billing node
• To set up necessary controls and KPI’s to achieve Data Assurance Revenue Savings.
• Manage all controls around subscribers Main and Dedicated accounts to ensure completeness and accuracy and identify high risk areas.
• Close monitoring of data usage (trend and revenue) from allocated dedicated account (Bonus and paid Usage).

Validations:

• Prevent unauthorized use of Blackberry service.
• Detect incorrect tariff configured for data services.
• Detect profile (BES, BIS) mismatches between Billing systems and RIM server.
• Carry out validations of customer base for data, Voice and SMS bundles according to set rules.
• Validation of all queries from Customers as it pertains to Data.
• Reconciliation of Billed transactions against value received for Data, voice and SMS products.

Educational Qualification, Experience & Competencies
Education and Certification:
Must Have:

• Bachelor of Science; MBA will be an added advantage.

Work Experience:
Must have:

• 6+ years’ experience in Telecommunications industry (Revenue Assurance and Fraud Management Functions).

Skills critical to the role:

• Ability to use ACL (Audit Command Language)
• Oracle 10g (SQL (DB2) for data extraction, data analysis and interpretation)
• Project management and strong analytical skills
• Good use of Microsoft office (Excel, Power point, Visio, Word & Access).

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Note

• Only shortlisted candidates will be contacted.
• We are an equal opportunity employer and value diversity. We therefore do not discriminate against applicants on the basis of, among others, their race, disability, their race, disability, religion or gender. All employment opportunities are decided on the basis of qualifications, merit and business need